SHIPING AND DELIVERIES
Which shipping options are available within the UAE and what are the shipping fees?
A Free Express service is available on all orders placed online within the UAE and all full priced orders only. UAE orders may take approximately 2 -5 business days for delivery (depending on your location).
A Bullet Service service is available on all orders placed online before 3PM (UAE Time) for delivery only within Dubai. As your order will be processed and sent directly to your door, please make sure you are available to collect it within 3 hours of placing your order.
Orders are delivered Saturday through Thursday, excluding Friday and public holidays. While we will try our best to expedite delivery, merwstore.com cannot be held responsible for unanticipated delivery delays which occur as a cause of circumstances beyond our control.
Please note: No deliveries will be made from Thursday, 30th November - Sunday, 3rd December.
Deliveries may take up to a week for the following destinations:
|
City |
Area |
|
Abudhabi |
Qareen Al Aish, Das |
|
Abudhabi |
Jananah , Delma Island |
|
Abudhabi |
Tarif |
|
Abudhabi |
Al Marfa |
|
Abudhabi |
Abu Al Abyad |
|
Abudhabi |
Ras Ghurb Island |
|
Abudhabi |
Ruwais |
|
Abudhabi |
Al Hamra |
|
Abudhabi |
Jabal Dhana |
|
Abudhabi |
Liwa |
|
Abudhabi |
Sila |
|
Abudhabi |
Al Btaha |
|
Abudhabi |
Alk Wifriah |
|
Abudhabi |
Madinat Zayed |
|
Abudhabi |
Bu Hasa |
|
Abudhabi |
Asab |
|
Abudhabi |
Arada |
|
Abudhabi |
Taraq |
|
Abudhabi |
Kayyam |
|
Abudhabi |
Alyhyali |
|
Abudhabi |
Sabkhah |
|
Abudhabi |
Wedhail |
|
Abudhabi |
Al Khis |
|
Abudhabi |
Jeeisah |
|
Abudhabi |
Hamim |
|
Abudhabi |
Jereirah |
|
Abudhabi |
Shaybah |
|
Abudhabi |
Shubaytah |
|
Ajman |
Manama |
|
Fujairah |
Bidya |
|
Fujairah |
Qurayya |
|
Fujairah |
Kidfa Area |
|
Fujairah |
Marba |
|
Fujairah |
Bitna |
|
Fujairah |
Qurayya |
|
Fujairah |
All Quaries Area |
|
Hatta |
All Oman Boarder Area |
|
Hatta |
Munai |
|
Hatta |
Masfouth |
|
Oman |
Buraimi |
Please note that delivery service is not available for the below destinations:
|
Das Island |
|
Delma – Island |
|
Beda Zayed |
|
Habshan |
|
Madinat Zayed City |
|
Tarif |
|
Jabel Dhana |
|
Al Sila |
|
Bainoona |
|
Buhasa |
|
Ghayati |
|
Liwa |
|
Mirfa |
|
Ruwais |
|
Sila |
|
Asab |
|
Sir Baniyas |
|
Guwaifath |
Which courier service do you use?
We use Fetchr for all deliveries. After your order has been dispatched, please arrange a suitable drop off time and locaiton with them.
Can I ship to multpile addresses?
At this time we can only ship to one address per order within the UAE. To ship to multiple addresses, please place a separate order for each location.
Can I ship to a P.O. Box or APO/FPO address?
Purchases may not be shipped to P.O. boxes, APO/FPO addresses or to any address outside of the UAE.
Is a signature required upon delivery of my order?
For security reasons, all online purchases require an adult signature upon delivery. Orders shipped to UAE are delivered by our courier partner Fetchr. Please remember to present your Emirates ID (or other ID) and provide your full name and phone number at the time of receipt. Please note that our courier service may refuse to deliver your order if your ID is not presented.
What do I do if I missed the delivery of my order?
If you are unavailable to receive your delivery please reschedule your delivery with Fetchr. For any further assistance you can also contact us at care@merwstore.com
How can I track my order?
We will send email updates during the order process to keep you informed of the status of your purchase.
A shipping confirmation is sent as soon as your purchase has been shipped, this will allow you to schedule your delivery and track your order.
You may also track your order in the ‘My Orders’ section of your account.