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Introduction

You agree to use merwstore.com website (the “Website”) only for purposes that are permitted by this Terms & Condition and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
You agree that you will not access or attempt to access the Website other than through the interface that is provided by merwstore.com, unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of merwstore.com.
You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose.
You agree that you are solely responsible for any breach of your obligations under this Terms & Condition and for the consequences (including any loss or damage which merwstore.com may suffer) of any such breach.

Your Account and Amendment to the Terms of Use

You may be required to register with merwstore.com in order to access certain services or areas of the Site. With respect to any such registration, we may refuse to grant to you the user name you request. Your user name and password are for your personal use only. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available to merwstore.com including those set forth in these Terms & Conditions, merwstore.com reserves the right, in its sole discretion, to terminate your account, refuse service to you, or cancel orders.
We may from time to time modify or change the Terms and Condition. The revised Terms of Use will govern your future use of our Site and Service, so we strongly suggest that you visit and review our Terms of Use periodically. Each version is specifically dated. If you do not agree to the revised version, you must immediately stop using our Site and Service. Our Terms of Use were last updated on March 28, 2017, Terms and Conditions Agreement applies from this date onwards.

Intellectual Property

All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively “Content”) is owned or licensed property of merwstore.com or its suppliers or licensors and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all Content on the Site is the exclusive property of merwstore.com. Merwstore.com and its suppliers and licensors expressly reserve all intellectual property rights in all Content.

Legal Capacity to Make Agreements and Transact

If you are under the age eighteen (18) years you cannot place orders with merwstore.com. By accepting these Terms of Use you acknowledge that you are over the age of eighteen (18) years. Should merwstore.com suffer any damage or other losses as a result of a transaction entered into by a minor, merwstore.com reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with merwstore.com.

Prices

All fees and prices are in UAE Dirhams (AED)
Changing of Prices.
Merwstore.com prices are subject to modification at any time. Prices may also vary due to a launching price, a promotional offer or sales. Prices of items that are not in stock or that are available for a pre-order are valid during its promotional period after the order was placed. Should the price of those items change with respect to the pre-order price, Customer will be informed and will have the possibility to cancel the order. We reserve the right to update prices displayed on the website from time to time and once updated, they cannot be claimed against an order that has already been confirmed or delivered.
Typographical
Errors merwstore.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, Awok.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.
Additionally, all hyperlinks to other Web sites from merwstore.com are provided as resources to customers looking for additional information and/or professional opinion. merwstore.com does not assume responsibility for the claims and/or representations made on these or any other Web sites.

Orders

Placing An Order
Placing an order can be done from the website, by telephone merwstore.com. Should you place an order from the website, you have to be sure that personal data is correct and updated. merwstore.com suggests the Customer to proof-read his/her form several times before validating an order. merwstore.com is neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.

Processing Time
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Merwstore.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Merwstore.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Merwstore.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.
Order Acknowledgement
Merwstore.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your Merwstore.com ID once your order has processed or changed status. You may also acquire your order status and other live updates by logging in to your account on our Web site.
Change Orders
You may request a change to your order provided the order has not already been charged to your account. Please call us during Merwstore.com’s hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.
Cancel Orders
You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call us during Merwstore.com’s hours of operation to request an order cancellation. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.

Payment
Merwstore.com currently offers COD (“Cash on Delivery”) payments. However, Cash On Delivery option is only applicable within United Arab Emirates. In order to protect the website visitors to the best of our knowledge, we implement several security policies and certificates. These layers of protection could be by-passed if the user’s computer is/was infected with a virus or malicious software. Merwstore.com or its associated partners and employees cannot be held responsible in such a scenario or circumstance.
Merwstore.com  reserves the right to refuse a delivery or honor an order from a Customer who has not paid part or the totality of a previous order or with whom a litigious dispute is in progress. Merwstore.com also reserves the right to take any necessary steps including legal action in case of outstanding or non-payment of fees by you.

Invoice

The order form filled out online by the Customer cannot be considered as an invoice. Regardless of the purchase or payment methods, the Customer receives an invoice inside his/her parcel when it is delivered. A digital/hard copy of each invoice is registered in Merwstore.com database.

Security

Merwstore.com will take all reasonable precautions to ensure the security of any payment details included in your order nevertheless, barring direct negligence on our part, we cannot be held liable for any losses incurred as a result of unauthorized access to information you may provide. If you have any queries or issues regarding security at Merwstore.com please contact info@merwstore.com.

Disputes

If any dispute, claim, controversy or difference (including in relation to any tortious or statutory claim) (“Dispute”) arises out of or in connection with or in relation to this User Agreement, including (without limitation) any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this User Agreement or this clause, or any question regarding the legal relationships established by this User Agreement or the consequences of its nullity, then the parties shall first attempt amicably to settle the Dispute through good-faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party a written notice of the Dispute.
In the event that a Dispute has not been settled amicably by the relevant parties by the end of such thirty (30) calendar day-period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration as set out below, under the Arbitration Rules of the Dubai International Financial Centre – London Court of International Arbitration (“LCIA”), which rules (“Rules”) are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The parties to the arbitration shall seek to agree on a sole arbitrator to be nominated to the LCIA court for appointment. If the parties to the arbitration fail to nominate a sole arbitrator within 30 days from the date of the service of the request upon the respondent (or such greater or lesser period as may be fixed by the LCIA Court), the sole arbitrator shall be appointed by the LCIA Court. The seat or legal place of the arbitration shall be Dubai International Financial Centre in Dubai, UAE.
The arbitration proceedings shall be conducted in the English language and the award shall be in English. The foregoing provisions of this clause are without prejudice to the right of Awok.com to seek interim relief at any time from any court of competent jurisdiction (whether or not an arbitrator has been appointed) and Merwstore.com shall not be deemed to have breached this arbitration agreement or infringed the powers of the arbitrator for having done so..

Limitations of Liability

IN ALL CIRCUMSTANCES MERWSTORE.COM’S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. Merwstore.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. Merwstore.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT Merwstore.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Site and its services as a result of your negligent act or omission would result in irreparable injury to Awok.com and Merwstore.com shall treat any such unauthorized use as subject to the Terms and Conditions of this User Agreement.
Products deemed to be super-savers or highly discounted by the company might be limited by quantity per order and company reserve the right to alter ordered quantity for such products and or cancel the order with or without consent of the customer.
Merwstore.com reserves the right to cancel any unpaid order under any circumstances without any owed liability towards customer or otherwise, in-case of paid order Merwstore.com still reserves this right as long as paid amount is returned in full.

Governing Law

This User Agreement is governed by, and construed in accordance with, UAE law. This clause will survive any expiry or cancellation of this User Agreement for any reason..

Pre Order

Pre-order is a service that lets you order a product before the official launch date.
Delivery: We aim to deliver pre-ordered products on the official launch date, provided that we have received and processed your payment. This is not always possible due to availability at our warehouse. Delivery charges may apply to all pre-orders unless otherwise stated. Standard Delivery timelines will apply from the moment the pre-ordered product is available. We reserve the right to cancel any order for reason that we may or may not disclose. Delivery date for the pre-ordered items may change without any prior notice or confirmation.
Payment: Payment must be made in advance to confirm your pre order. If for any reason you would like to cancel your order before shipment you must do so at least 3 days before we dispatch your order.

Privacy Policy

By visiting the Merwstore.com website or any other websites operated by Merwstore.com or its affiliates (collectively, the ‘Site”), you agree to accept the practices described in this Privacy Notice. If you do not agree to the terms of this Privacy Notice, please do not use the Site. Each time you use the Site, you should check the date of this Privacy Notice (which appears above) and review any changes that have been made since your last visit to the Site. As with all shopping websites, we collect personal information from you.
At Merwstore.com, we understand that you value your privacy and wish to have your personal information kept secure, that’s why we are committed to protecting your privacy of any personal information provided to us. Our Privacy Policy describes generally how we manage your personal information and safeguard your right privacy.

What personal information do we collect and store?

So that we can provide services to you, we may ask for personal details such as your name, address, telephone number or e-mail address. Personal Information is collected when you create an account with us, place an order on the website, or when you communicate to any of our departments such as customer service, sales or technical services through the Site, telephone, email or fax. Some examples of where we may need these details are pre-orders, home deliveries, competitions & promotions and when you opt-in to receiving marketing newsletters from Merwstore.com.
Merwstore.com takes measures to ensure your personal information is protected from unauthorized access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.
Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information.

Collecting Information and What We Do With It?

We respect your privacy. Any personal information that we collect about you will be used and disclosed by us so that we can provide you with the services that you have requested, or otherwise to enable us to carry out our business as suppliers of goods, such as
Provide our services
Respond to your enquiries
Customize users’ experience, measure interest in our services, and inform users about services and updates
Handle orders, delivery and payments
Communicate marketing and promotional offers to you
Update our records and maintain any online account you may have with us
Enable third parties to carry out technical, logistical or other functions on our behalf.
Each time we use your personal information for advertising purposes such as promotions, surveys and newsletter, we will give you the opportunity to decline to receive any further information from us.

Disclosing Your Personal Information

All information contained by Merwstore.com is treated as strictly confidential and Awok.com does not and will not disclose or share such confidential information to / with any external organization.
The users’ privacy is very important to us. We do not and shall not at any point in time, either sell or rent users’ personal information to third parties without users’ explicit consent.
We may be required from time to time to disclose users’ personal information to Governmental or law enforcing agencies or our regulators, but we will only do so under proper authority.
Merwstore.com also reserves the right to make use of the personal information in any investigation or judicial process relating to fraud on account of such transactions during the period Merwstore.com retains such information.
We may also disclose personal information to enforce our policies, respond to claims that a posting or other content violates other’s rights, or protects anyone’s rights, property or safety.
We may also share personal information with Corporate affiliates who help detect or prevent potentially illegal acts and provide joint services (Our corporate affiliates will market only to users who ask them to).
Service providers who help with our business operations.

Storing and Securing Your Personal Information

We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions and necessary measures to protect your personal information. Our electronic information systems are password protected to prevent unauthorized access. We have adopted security measures in an effort to protect personal information from loss, misuse or alteration while it is under our control. Our staff are trained and required to protect the privacy of your personal information.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
In order to maintain this protection, we caution you not to provide your password to anyone. We recommend that, if you share your computer with other people, you close your browser window when your session is completed. Signing off will protect your information if you share a computer with someone else or are using a computer in a public place.
If you believe that your password has been misused, please notify us immediately.

Correcting Your Information and Removal/Opt-Out

If your name, e-mail, telephone number or other Personal Information changes, you may update, correct or omit the relevant information by going to your profile under “My Account”. If you request us to do so, we will amend any personal information which is inaccurate, incomplete or out of date. You may \ directly contact us or send an email at support@merwstore.com. In addition, if you no longer wish to receive communications from us you may opt-out by emailing us at care@merwstore.com or by clicking on the one click unsubscribe link at the bottom of any marketing e-mail you receive from us.

Children and Privacy

The Site is a general audience website and is not directed to children under the age of 13. We will never knowingly collect personally identifiable information from children under the age of 13 without verifiable parental consent. If you are under the age of 13, please do not provide us with personally identifiable information of any kind whatsoever. If we become aware that a user is under the age of 13 and has submitted Personal Information without verifiable parental consent, we will remove his or her personally identifiable information from our files. We understand that children may not fully understand all of the provisions of this Privacy Notice or make informed decisions about the choices that are made available to adult users of the Site. We encourage parents and guardians to spend time with their children online and to be familiar with the websites they visit. Merwstore.com does not sell products to persons under the age of 18. If you are under the age of 18, you are required seek the consent of your parent or guardian to purchase products from the Site.

Third Party Advertisers and External Links

We maintain relationships with third party affiliates, thus we may feature links to other websites. Although we do not and cannot control the activities of the third parties that operate such websites, you can be sure that we will stop doing business with any affiliate that engages in abusive practices, including, for example, spam, trademark infringement, or unlawful activities. Awok.com is not responsible for the privacy practices or content of any other websites besides its own.

Revisions to Our Privacy Policy

From time to time it may be necessary for us to amend our privacy policy, thus we reserve the right to its revision, and we strongly suggest that you visit and review our Privacy Policy periodically to make sure you understand how information you provide will be used. However, you can be confident that any changes will be in accordance with the general Privacy Act and the National Privacy Principles.

Limitations On Liability

IN NO EVENT WILL MERWSTORE.COM OR ITS PARENT, AFFILIATES, LICENSEES OR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SITE OR ITS PRODUCTS OR SERVICES BE LIABLE IN ANY MANNER WHATSOEVER FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS, USE OR INABILITY TO USE THE SITE, OR IN CONNECTION WITH ANY FAILURE OR PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE (INCLUDING LOSS OF PROFITS, LOSS OF BUSINESS OR DATA, BUSINESS INTERRUPTION, AND DAMAGES THAT RESULT FROM INACCURACY OF THE INFORMATION OR INCONVENIENCE, DELAY, OR LOSS OF THE USE OF THE SITE). THE FOREGOING LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER BASIS, EVEN IF MERWSTORE.COM OR ITS AFFILIATES OR ANY OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Questions or Concerns

In case you want to get in touch with us, or to provide your feedback, we are always there for you. In fact it is a pleasure to hear from our valued customers. Kindly feel free to contact our customer care team via email: care@merwstore.com or phone: +971556011661